Customer Service Bill of Rights

In an effort to achieve the Personnel Board s mission and provide premier service to our customers, the Personnel Board staff is committed to honor the following rights:

  • Each customer has the right to courteous, honest, respectful and professional service.
  • Each customer has the right to timely service (within 24 hours, whenever possible) when seeking service in person, by phone, or in writing.
  • Each customer has the right to complete, accurate, reliable information and follow-up from knowledgeable and competent staff.
  • Each customer has the right to confidentiality of personnel files, records, materials and data.
  • Each customer has the right to consistent and fair application of the Enabling Act and the Personnel Board s Rules and Regulations.

2121 Rev. Abraham Woods, Jr.,Blvd, Suite 100 Birmingham, Alabama 35203-2387 (205)279-3500 or toll-free (866)241-9001
8:00am - 5:00pm Monday - Friday © Copyright 2017
Equal Opportunity Employer